Terms and conditions of sale



- Except for special agreements, written and signed by the Management, all our sales are made exclusively under these General Conditions of Sale, which cancel all clauses expressed in the orders or correspondence of the buyer.
- The sole fact of verbal or written order from the said buyer automatically entails his acceptance of these General Conditions of Sale and his waiver of his own General Conditions of Purchase which can in no case prevail over our General Conditions of Sale.
- The prices and information given on our prices, catalogs, notices, prospectuses, etc ... As well as the declarations of our representatives, have only an indicative value and are, therefore, subject to modifications which cannot no case engage our Company. The latter reserves the right to make, at any time, changes in the manufacture, layout or size of its materials.


Studies, projects, and documents of any kind that we provide or send to our clients remain our entire property, both material and intellectual. They cannot be communicated or carried out without our written authorization and must be returned to us on our simple request. Our offers are only valid for 30 days from their date of establishment, unless specifically stipulated in writing and signed by our Management. The supply includes only the material specified in the estimate, and acceptance of offers also implies acceptance of these conditions.


- The seller is not bound by the commitments made by its representatives or employees subject to confirmation by itself. The supply includes exactly and only the material specified in the quote, and acceptance of tenders also implies adherence to present conditions.
- Any order is subject to the return of an acknowledgment of receipt of order unconditionally accepting these General Conditions of Sale. In the absence of a dispute from the buyer, our order confirmations form a firm and final contract with these General Terms and Conditions of Sale without the customer then being able to claim any non-compliance with his order. Orders are subject to our acceptance, they may be reduced or canceled, especially in the event of the sale of equipment in stock, on the other hand, the buyer is definitively committed once he has signed an order form. No order can be canceled without our express written consent signed by our management. We reserve the right to refuse this cancellation or to make it conditional on the prior payment of compensation representing the damage suffered. Likewise, any modification of an order cannot be made without our express written consent from our Management. Additional equipment must be the subject of an additional order accepted in accordance with these General Terms and Conditions of Sale.


- Delivery is made as soon as the material is available. Otherwise, if the customer wishes a delivery date, he must send us a dated order with the desired delivery time.
- Delivery time for in-stock items :
• Metropolitan France and Corsica: one day delay in addition to the transportation time (48 to 72 hours)
• Export : delivery time for in-stock items is being communicated by the according commercial to its client.
- The deadlines given are for material leaving the factory, they are an indication and are not binding.
- We don’t accept any penalty for late delivery.
- The company is free of its obligation in any case for unforeseen or force majeure (lockout, strike, epidemic, War, fire, flood, interruption or delay in transport, etc...).
- The company is released, as of right, from any commitment relating to delivery times in the event that the terms of payment have not been observed by the buyer.


- Our prices are listed excluding tax packing included, dispatched from our factory.
- Our prices can be revised at any time without notice.
- For countries outside the euro zone, bank charges and repatriation fees are to be borne by the customer. If this is not the case, these fees will be billed again.
- Free shipping is applied above 750 € before tax for shipments in metropolitan France and Corsica. For any amount invoiced less than 750 €, a port of 20 € will be charged.


- Payment at the time of ordering is required for a first order.
- Payment terms are defined at the opening of account with the sales department.
- Any payment made later than the date shown on an invoice will result, without prior notice, in the application of penalties.
- The amount of penalties incurred will be at least equal to one and a half times the rate of legal interest.
- Any late payment will cause account to be blocked, a return to payment being required with new orders, or even the closing of the customer account.


- CUSTOMER : is considered as any pool professional, distributor or reseller specialized in swimming pool items.
- CONSUMER : a natural person who acts outside of any professional activity to procure or use a property in order to satisfy his personal or family needs.
- SIGFOX : refers to the reference operator of the Sigfox OG technology represented by Unabiz, a simplified joint stock company with its registered office at 425 Rue Jean Rostand, Labège (31670), registered with the Toulouse Trade and Companies Register under number 913379012. This company offers international cellular connectivity for the Internet of Things, entirely dedicated to low-speed communications derived from an infrastructure of antennas and base stations completely independent of existing networks, such as telecommunications networks and used in the context of the operation of the product marketed by REGUL’Electronique.
- IDOit CONNECT and COMBO: refer to connected devices marketed by REGUL'Electronique which, once installed as part of a pool water treatment system, analyse pool water data and provide various types of information.
• The use of IDOit Connect requires the registration and free use of a web interface that requires an internet connection.
• COMBO requires access to WiFi (2.4GHz) and free registration and use of a web interface requiring an internet connection.
• Regul’Electronique can not assume the costs of connecting to the necessary internet network, and in general, any communication costs incurred by the access to the web interface and the associated service for the customer and the consumer.
• The use of IDOit Connect requires Sigfox network access. Verification of Sigfox network coverage is the responsibility of the Customer. This one agrees to check the coverage of the place of installation of the IDOit Connect before the purchase. The company REGUL’Electronique can not be blamed for any failure due to the technological limits of antennas and GPS satellite signals and the Sigfox network.
We provide our sales teams and information on www.regul.fr to determine the areas of coverage.
The company REGUL’Electronique can not be held responsible for variations in the rate of coverage at the place of use of IDOit Connect, bad reception due to the environment of the pool after delivery of the product.
Anyone who buys IDOit Connect declares to be aware of its functional and technical characteristics detailed on the website regul.fr, in particular because IDOit Connect only works with its associated web interface and subject to sufficient coverage of the Sigfox network.


- The goods covered by this contract are sold subject to retention of title (Law of 12.05.80): the transfer of ownership is subject to full payment of the price by the due date, the seller will repossess the goods of which he remains the owner and may at his discretion, terminate the contract by simple registered letter addressed to the buyer.


- Devices always travel at the customer’s risk, therefore it is up to the customer, before taking delivery of the device, to check that it is in perfect condition control carefully after opening the package and if necessary make reservations on the waybill. Our responsibility cannot be engaged in this regard.
- The return transport of goods to our after-sales department is at the customer’s charge. In the case of repair under the warranty, our company will make the return at its charge.


- Unless otherwise specified, our electrolysis equipment and cells have a three-year warranty from the date billing by our company.
- Only pH and Redox probes sold under our brand are guaranteed for one year. Hanna brand probes are guaranteed for 6 months. This warranty period starts on the date of invoicing by our company.
- Export : Terms and condition of the guarantee are being discussed with your commercial and an extra document will be signed, which is binding for the according guarantee.
- All so-called wear parts (cell plasma, batteries, joints, valves, pump membranes, etc.) are excluded from the warranty. This warranty is limited to products supplied by our company. It consists of the repair, by us in our workshops. The customer will have to prove manufacturing and material defects. The equipment must be returned to us postage paid. Costs of removal and transportation are excluded from warranty.
- In all cases, our responsibility is limited to replacement of defective parts, no compensation or damages may be claimed for material or bodily injury caused, or for deprivation of enjoyment of the device in case of repair.
- The guarantee is void if our equipment is modified outside our workshops or when they are not installed in accordance with the recommendations in our installation instructions.- In the case of inappropriate treatments and adjustments, our responsibility cannot be engaged, notably in the case of corrosion, peeling or cracking paint linked to excessive conditions, chemical attacks or if the equipment been used in conditions that require it to operate at more demanding workloads than it was designed for.
- To benefit from the manufacturer’s warranty, defective parts must be returned to us.
- If the customer wishes to receive the piece before returning the defective part to us, the following procedure will then be applied :
1) Shipping and billing of the replacement part.
2) Reception and inspection of the defective part by our after sales team.
3) Issuance of a partial or total credit corresponding to the piece, or confirmation of billing according to the results of inspection.
- In case the customer has not made the required payments by agreed dates, our warranty will be suspended until the payment of late installments, this suspension will not increase the warranty period from the day of delivery.


- Any return of equipment must be made with the prior agreement of the company obtained during a diagnosis made upstream by telephone to our after-sales service. This phone call should be made with the customer's technician in front of the device. - In case of agreement on our part, the material must must be returned freight prepaid.


- Any dispute or litigation will be the sole responsibility of the (Tribunal de Commerce of Draguignan) Commercial Court of Draguignan (especially in the case of non-payment, even in the event of warranty claim or multiple defenders).


- We cannot be held responsible for a failure of result; the latter may come from too many causes beyond our control.


- In the event of an accident occurring at any time and for any reason whatsoever, our responsibility is strictly limited to supply and not to installation.

Updated on 11/12/23